FAQs

Frequently asked questions by Carers.

Who can make a referral?
Referrals are received from professional sources. These include Social Services, PCTs, GPs, District Nurses, Parkinson’s Society, MS Society and the Alzheimer’s Society. Self-referrals are also welcome.

What happens after the referral has been made?
Once a referral has been made our Scheme Manager/Care Manager will contact the Carer to arrange a suitable time for a completion of our Assessment/Risk Assessment.  An individual care plan will be developed with both the Carer and the Cared For Person. It will detail time and days and frequency of agreed care visits. The care plan will be regularly reviewed.

What costs are involved?
The costing is varied and can be available free of charge depending on the source of the referral. Care can also be purchased through the Direct Payment Scheme or privately.

What tasks can the Carer Support Worker carry out?
Trained Carer Support Workers will take over from the Carer to give them “time for themselves”
Personal Care - During daytime, evening, weekend or overnight.
Support to go out and about.

Do you just work with the elderly?
No, Crossroads offers respite to all ages. Our aim is to provide a reliable service tailored to meet the individual needs.

Are the staff paid workers or volunteers?
All Crossroads staff are paid workers.

Are the staff police checked?
Yes all staff are police checked and are not allowed to start work until this check has been confirmed in writing and are deemed to be suitable.

What training is given to the Carer Support Worker?
All Carer Support Workers receive induction, mandatory training and work towards NVQ Levels 11 & 111.

What will happen if the Carer Support Worker is off sick or on holiday?
Crossroads will endeavour where possible to find a replacement Carer Support Worker to cover the call.

Will I have the same Carer Support Worker?
Yes it is Crossroads philosophy to arrange on the rota for you to have the same Carer Support Worker. Crossroads feels you need to build up a trust and feel a commitment from the continuity of a regular Carer Support Worker.